Resolving Streaks, Faded Text, and Blank Pages for HP ENVY 7955e
Symptoms
- - Faded pages or missing colors
- - Horizontal lines cutting across text and graphics
- - Completely blank white pages printing out
Common Causes
- - Clogged ink nozzles on printheads due to inactivity
- - Low or empty ink cartridges
- - Protective orange plastic tape left on the printhead vents
Step-by-Step Fix
Resolving Streaks, Faded Text, and Blank Pages on HP ENVY 7955e. Follow the sequence below and stop if the device shows a hardware warning or electrical fault.
Run Built-in Clean Printhead Utility
On your printer screen, navigate to Setup > Tools > Clean Printhead. If using HP Smart on computer: Open Printer Settings > Advanced Settings > Tools > Print Quality Toolbox > Clean Printhead. Run Level 1 and Level 2 cleaning cycles.
Do not leave ink cartridges outside of the printer for more than 15 minutes, as the nozzles can dry out completely and become permanently damaged.
Manually Clean Printhead Contacts
Remove cartridges and inspect the copper-colored electronic contact plates. Wipe them carefully with a dry coffee filter or lint-free micro-fiber cloth. Do not touch the ink nozzle plate on the bottom.
Perform Printhead Alignment
In the Tools menu, run "Align Printhead". The printer will print an alignment sheet. Place this sheet face-down on the scanner glass and press "Copy/Scan" to lock in the calibration.
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