Connecting HP Printer to Wi-Fi via HP Smart App for HP ENVY 7958e
Symptoms
- - Wi-Fi light is flashing orange or blue
- - HP Smart App says "Printer Not Found"
- - New router installed and wireless setup is lost
Common Causes
- - Printer is not in "WiFi Setup Mode"
- - Mobile phone connected to a 5GHz band while printer only supports 2.4GHz
- - Bluetooth or location services disabled on phone
Step-by-Step Fix
Connecting HP Printer to Wi-Fi via HP Smart App on HP ENVY 7958e. Follow the sequence below and stop if the device shows a hardware warning or electrical fault.
Reset Printer Wireless Settings to Setup Mode
For printers with touchscreen: Go to Setup > Network > Restore Network Settings. For button-only printers: Press and hold the Wireless and Cancel buttons together for 5 seconds until the power button blinks and the Wi-Fi light flashes blue.
If you have a dual-band router with a single combined SSID, you may need to temporarily split the 2.4GHz and 5GHz bands in your router settings to let the printer register.
Configure Phone Settings
Turn on Bluetooth and Location Services on your phone. Connect your phone temporarily to a 2.4GHz Wi-Fi band (printers often do not support 5GHz network setup).
Add Printer in HP Smart App
Open the HP Smart app. Click "Add Printer" or the "+" sign. Select your detected printer model (it will say "Setup" next to it) and enter your Wi-Fi password. Wait for the Wi-Fi indicator to turn solid blue.
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